PRIVACY POLICY

Last Updated: 14 August 2026

This Privacy Policy explains how Retail Lifestyle Pte Ltd, trading as Vornado Singapore (“Vornado Singapore”, “we”, “us” or “our”), collects, uses, discloses and protects personal information when you visit or make a purchase from vornadosg.com (the “Website”), contact us, register a product, request customer service, or otherwise interact with us.

We respect the privacy of our customers and handle personal data in accordance with applicable Singapore laws, including the Personal Data Protection Act 2012 (“PDPA”).

1. OUR BUSINESS INFORMATION

This Website is operated by:

Business Operator: Retail Lifestyle Pte Ltd
Trading Name: Vornado Singapore
Website: vornadosg.com
Address: 105 Sims Ave, #02-01 Chancerlodge Complex, Singapore 387429
Email: oliver@vornadosg.com
WhatsApp: +65 9277 5282
Operating Hours: Weekdays, 10:00 AM – 5:00 PM

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect personal information such as:

• Name;
• Billing and delivery address;
• Email address;
• Telephone or WhatsApp number;
• Order and purchase information;
• Product registration and warranty information;
• Customer service and repair enquiries;
• Account information;
• Payment and transaction information;
• Information you voluntarily provide when communicating with us; and
• Technical information relating to your use of the Website, such as IP address, browser type, device information and cookies.

We only collect information that is reasonably required to operate our business, provide our products and services, fulfil orders, support our customers and improve the Website.

3. HOW WE COLLECT INFORMATION

We may collect personal information when you:

• Visit or browse our Website;
• Create an account;
• Place an order;
• Contact us by email, telephone, WhatsApp or through the Website;
• Register a Vornado product;
• Request warranty, repair or customer support;
• Subscribe to marketing communications;
• Submit a review, form or enquiry; or
• Otherwise interact with Vornado Singapore.

Certain technical information may also be collected automatically through cookies and similar technologies when you use the Website.

4. HOW WE USE PERSONAL INFORMATION

We may use your personal information to:

• Process and fulfil orders;
• Arrange payment, shipping and delivery;
• Communicate with you regarding your order;
• Provide customer service and respond to enquiries;
• Process returns, refunds and exchanges;
• Provide warranty and repair services;
• Maintain customer and transaction records;
• Prevent fraud and protect the security of our Website;
• Improve our products, Website and customer experience;
• Analyse Website usage and performance;
• Send marketing communications where permitted and where you have provided the appropriate consent;
• Comply with applicable laws and regulatory requirements; and
• Carry out other purposes reasonably related to the above.

We will not use your personal information for purposes that are materially different from those for which it was collected without providing appropriate notice or obtaining consent where required.

5. ORDERS AND PAYMENTS

Our Website operates using third-party e-commerce and payment services.

When you make a purchase, certain information may be processed by our e-commerce platform, payment providers, banks or other payment-processing services in order to complete your transaction.

We do not require customers to provide us directly with complete payment-card credentials outside the secure payment processes made available through the Website.

Third-party payment providers may process your information according to their own privacy and security policies.

6. SHARING OF PERSONAL INFORMATION

We do not sell your personal information.

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services, including:

• E-commerce and Website service providers;
• Payment processors;
• Delivery and logistics providers;
• IT, hosting and security providers;
• Marketing and analytics service providers;
• Customer support providers;
• Professional advisers;
• Government agencies or regulatory authorities where required by law; and
• Other service providers that assist us in operating our business.

We seek to provide these parties only with information reasonably necessary for them to perform their respective services.

We may also disclose information where necessary to protect our legal rights, prevent fraud, comply with a legal obligation or respond to a lawful request from an authority.

7. MARKETING COMMUNICATIONS

Where you have provided the appropriate consent, we may send you information about Vornado Singapore products, promotions, special offers and other relevant updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

You may also contact us at oliver@vornadosg.com to request that we stop sending marketing communications.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications concerning an existing order, warranty, repair or customer-service matter.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies and similar technologies to operate Website functions, remember preferences, understand Website usage, improve performance and support advertising and analytics activities.

Cookies are small files that may be stored on your device when you visit a website.

Depending on your browser and device settings, you may be able to block or delete cookies. Disabling certain cookies may affect the operation or functionality of parts of the Website.

Third-party services used by our Website may also use cookies or similar technologies according to their respective policies.

9. WEBSITE ANALYTICS AND ADVERTISING

We may use analytics and advertising services to understand how visitors interact with our Website, measure Website and advertising performance, and improve our services.

These services may collect information such as device information, browser information, IP address, Website activity and interactions with advertisements.

Where required, the use of such technologies will be subject to applicable consent requirements.

10. SOCIAL MEDIA AND THIRD-PARTY LINKS

Our Website may contain links to social media platforms and other third-party websites.

When you follow a link to an external website, that third party may collect information according to its own privacy policy.

Vornado Singapore does not control the privacy practices of independent third-party websites, and we encourage customers to review the applicable privacy policies when visiting them.

11. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet our operational requirements, resolve disputes, maintain appropriate business records and comply with applicable legal and regulatory obligations.

When personal information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it in accordance with our data-retention practices and applicable law.

12. PROTECTION OF PERSONAL INFORMATION

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, collection, use, disclosure, copying, modification, loss or similar risks.

Our Website uses secure technologies for the transmission of information where appropriate.

However, no Internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account credentials and devices.

13. ACCESS AND CORRECTION

Subject to applicable Singapore law, you may contact us to request access to personal information we hold about you or to request correction of inaccurate or incomplete personal information.

We may need to verify your identity before processing a request.

Certain exceptions may apply where permitted or required by law.

14. WITHDRAWAL OF CONSENT

Where we rely upon your consent for the collection, use or disclosure of personal information, you may withdraw that consent by contacting us.

We will explain any consequences that may result from withdrawal where relevant.

Withdrawal of consent may affect our ability to provide certain products or services where the information is necessary to fulfil your request or transaction.

15. INTERNATIONAL DATA PROCESSING

Some service providers that support our Website, e-commerce operations, communications, analytics or other business functions may process or store information outside Singapore.

Where personal information is transferred outside Singapore, we will take reasonable steps as required under applicable Singapore data-protection requirements to ensure that the information receives an appropriate standard of protection.

16. CHILDREN’S PRIVACY

Our Website and products are intended for general consumers and are not specifically directed at children.

We do not knowingly seek to collect personal information from children without appropriate authorisation where such authorisation is required.

If you believe that a child has provided personal information to us inappropriately, please contact us.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website, technology or applicable requirements.

The latest version will be published on this Website and the “Last Updated” date will be revised accordingly.

We encourage visitors to review this Privacy Policy periodically.

18. CONTACT US

If you have questions about this Privacy Policy, our handling of personal information, or wish to make an access, correction or other privacy-related request, please contact:

Vornado Singapore
Operated by Retail Lifestyle Pte Ltd

105 Sims Ave
#02-01 Chancerlodge Complex
Singapore 387429

Email: oliver@vornadosg.com
WhatsApp: +65 9277 5282
Operating Hours: Weekdays, 10:00 AM – 5:00 PM