Last Updated: 14 August 2026

This Shipping & Delivery Policy applies to purchases made from Vornado Singapore at vornadosg.com.

Vornado Singapore is operated by Retail Lifestyle Pte Ltd.

Delivery Areas

We currently deliver to:

• Singapore mainland
• Sentosa

We currently do not offer delivery outside Singapore through our online store.

If you are unsure whether we can deliver to your location, please contact us before placing your order.

Free Delivery

We provide FREE delivery for all orders within our supported Singapore delivery areas.

There is no minimum purchase required to qualify for free delivery.

Delivery Time

Orders are normally delivered within:

2–4 working days after the order has been successfully placed and payment has been confirmed.

Working days exclude Saturdays, Sundays and Singapore public holidays.

Delivery times are estimates. During peak periods, public holidays, major promotions or circumstances outside our reasonable control, deliveries may occasionally take longer.

If there is a significant delay affecting your order, we will make reasonable efforts to contact you.

Courier Delivery

Orders are delivered using third-party courier services.

The courier company used may vary depending on delivery requirements, availability and operational considerations.

Where tracking information is available, it may be provided to the customer after the order has been dispatched.

Delivery Information

Customers are responsible for providing an accurate:

• Recipient name
• Delivery address
• Postal code
• Contact number

Please check your delivery information carefully when placing your order.

If you discover an error in your delivery details after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed once an order has been handed to the courier.

Receiving Your Order

Please ensure that someone is available to receive the delivery where required.

If a delivery cannot be completed because of incorrect information, restricted access to the delivery location or repeated unsuccessful delivery attempts, additional arrangements may be required before another delivery attempt can be made.

Damaged or Incorrect Items

Please inspect your order after receiving it.

If you receive an incorrect item or your product appears to have been damaged during delivery, please contact us promptly and provide:

• Your order number
• A description of the issue
• Photographs of the product and packaging where applicable

We will review the matter and assist you with the appropriate next steps.

Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

Please refer to the Refund Policy published on vornadosg.com for eligibility, procedures and other applicable conditions.

Contact Us

For questions concerning an order or delivery, please contact:

Vornado Singapore
Operated by Retail Lifestyle Pte Ltd

105 Sims Ave
#02-01 Chancerlodge Complex
Singapore 387429

Email: oliver@vornadosg.com
WhatsApp: +65 9277 5282
Operating Hours: Weekdays, 10:00 AM – 5:00 PM